Terms of purchase and use

Who you’re dealing with

The service is provided by Glede Norway AS. Contact: support@glede.app. You must be at least 18 years old to order.

Ordering and payment

During our US and Canada launch offer, the service fee for creating and delivering your digital gift is $0. You pay only the gift amount, with no card-payment surcharge. This offer applies to new purchases for these gift markets while it is displayed. No end date has been announced. Any future pricing changes will be shown before payment and will not change completed purchases. For other gift markets, any applicable fees and tax are shown with the currency and total price before payment. There is no subscription. The agreement is concluded when payment is confirmed. You receive an order confirmation, receipt and a copy of the accepted terms. Check the recipient, country and contact information before paying. Use contact details you are entitled to share and obtain the recipient’s permission to receive gift notifications by SMS before choosing that delivery method.

Age and gifts for children

The purchaser must be at least 18 and have legal capacity to enter this agreement where they live. For a gift to a child, use a parent’s or guardian’s contact details so they can manage delivery and redemption. Only share content you are entitled to share. The chosen store may have additional age restrictions.

The gift and redemption

The gift can be used for available gift cards in the recipient’s country and the chosen currency. The selection may change. Each store’s terms are shown when you choose its card; check any restrictions before confirming. The gift is not a bank account, does not earn interest and cannot be topped up or used as a money transfer. These terms do not exclude any right under applicable law to redeem a qualifying gift card or small remaining balance for cash. Keep the gift link private: anyone with the link may be able to view the greeting and use the gift. Contact customer support promptly if a link is lost, shared by mistake or used without permission; we will investigate and assist, subject to any value already used and your statutory rights.

When sent, a redemption link is created at Runa. Runa manages further selection and remaining value. Contact us if the link doesn’t work; we’ll help you with the provider.

Validity and fees

Unredeemed gift value at hygge does not expire, and we do not deduct inactivity, maintenance or redemption fees from it. A store gift card selected later has its own disclosed terms, subject to mandatory expiry, fee and cash-redemption rules. Any required transfer of unclaimed property is governed by applicable law and does not turn unused value into an inactivity fee.

Right of withdrawal, refund and errors

Contact support@glede.app if you want to withdraw, have paid incorrectly or the gift is not delivered. Where withdrawal rights apply, the deadline is at least 14 days from the agreement date. You can use the withdrawal form below or send a clear message. Refunds go back to the original payment method. Redeemed gift cards require assessment with the issuer; this does not limit statutory rights in case of errors or defects.

You may request cancellation within 14 days after the purchase agreement is concluded for gift value that has not been redeemed. Send a clear request to customer service within that period. For a fully unused order that is cancelled, we refund the full amount paid, including any fees and tax charged at the time of purchase. A gift already issued through Runa requires verification and coordination with the provider; creating the Runa link alone does not remove your statutory rights. Approved refunds are returned to the original payment method without undue delay and within 14 days. Mandatory rights for non-delivery, defects and qualifying cash redemption remain available independently of this cancellation period.

I wish to withdraw from the purchase of the following gift: [order ID]. Ordered: [date]. Name: [name]. Email: [email]. Date: [date]. Send the message to support@glede.app.

Complaints and rights

Contact us first so we can try to resolve the issue. Norwegian law is the basis for the agreement, but mandatory consumer protection where you live always applies. You retain the right to complain to the relevant consumer body and to bring the case before a competent court. We do not require arbitration and do not waive class action rights.

Contact support@glede.app with your order number and what you want corrected. We confirm receipt and try to resolve the matter directly. You can also contact consumer authorities where you live; the agreement does not limit mandatory complaint or court rights.