Question 1

Where can the gift card be used?

Accepted Answer

The recipient can freely choose from a wide selection of different gift cards from well-known stores, both online and in physical shops.

Question 2

How long is the gift card valid?

Accepted Answer

The recipient has 1 year to activate the gift card. After activation, validity varies depending on which gift card they choose. Some are valid for 3 years, others for 1 year.

Question 3

What’s it like to receive a gift card for the recipient?

Accepted Answer

That’s kind of the point of our name. The recipient doesn’t get a code in an empty email — they get a greeting from you first, with your own words, a picture and music if you want, which is unwrapped before the gift appears. First the hygge, then the gift. Afterwards they choose what to spend the amount on themselves, so they end up with something they really want.

Question 4

I can’t find my gift link again

Accepted Answer

If you’ve deleted the SMS or email, or changed phone, we can resend the link to the same email address or phone number the gift was sent to. You can do this immediately, without waiting for a reply from us. We only send to the address or number already on the gift — so a gift link can’t be redirected to someone else.

Question 5

How do I change the recipient’s name or contact information?

Accepted Answer

Find the email with the order confirmation and click «View order» at the bottom. There you can edit both the name and the email address or phone number by clicking the pencil icon next to the field. You can do this as long as the recipient hasn’t activated the gift card. When you change the contact information, we ask you to confirm the email or phone number you used when you bought the gift — this is to prevent others from redirecting your gift. If the gift has already been sent, we don’t automatically send anything to the new address: use «Resend gift» afterwards.

Question 6

What is the difference between Glede and hygge?

Accepted Answer

Glede is for businesses, hygge is for private individuals. Glede is a prepaid Mastercard that can be used anywhere Mastercard is accepted. hygge is a multi-choice gift card: you create a more personalised greeting, and the recipient chooses from a range of stores. This also means that hygge can only be used at the stores in our selection. A hygge gift card cannot be converted into a Glede card afterwards, and we cannot sell Glede to private individuals — we don’t yet have financial regulatory approval for that.

Question 7

Who can give gift cards with hygge?

Accepted Answer

Everyone can! Both private individuals and businesses are welcome.

Question 8

Can I add more greetings after the gift has been sent?

Accepted Answer

No. Once the gift is sent, the greeting is locked, and we cannot add or change the content afterwards. If you’ve created a group greeting, everyone with the group link can contribute right up until the sending time. If the gift is scheduled, you can move the sending time from the order page to give the group more time. After the gift is sent, any extra greeting must be sent separately to the recipient.

Question 9

What does it cost to use hygge?

Accepted Answer

Launch offer in the United States and Canada: $0 service fee for creating and delivering your digital gift. You only pay the gift amount: a CAD 100 gift costs CAD 100, with no card-payment surcharge. The offer applies to new purchases while displayed; no end date has been announced. For other gift markets, any applicable fees and tax are shown before payment.

Send a gift card that actually matters

Three steps and the gift is on its way

Choose the amount and write your message

Send by text or email

The recipient picks the gift card

The easiest way to give a personal gift

Create greeting

Make the gift your own

Choose gift card

The recipient chooses

Create group greeting

Write a joint greeting

To be sent

Send at the right time

For birthdays, Christmas, a thank-you – or just because

Frequently asked questions

Create a gift that warms the heart in just a few minutes